How long does it take to process my order?

Most orders are processed within 1–3 business days. During holidays or major sales, processing times may be slightly longer.

How will I know my order was received?

You will receive an order confirmation email immediately after checkout, followed by updates as your order is prepared and shipped.

Can I change or cancel my order?

We can modify or cancel an order within 12 hours of purchase. After that, your order may already be in production or transit.

Contact us at support@vincihomestudio.com.

Do you offer free shipping?

Yes! We offer free standard shipping on all U.S. orders unless stated otherwise.

How long does shipping take?

Shipping time varies by product and supplier:

• In-stock items: 1-3 business days
  
• Large furniture pieces: 2-5 business days
  
• Custom or made-to-order items: 2–4 weeks
  

Each product page lists its specific shipping timeframe.

Do you deliver to apartments?

Yes! We deliver to houses, townhomes, condos, gated communities, and apartment buildings.

Will the delivery team bring the item inside?

Standard shipping is doorstep delivery.

Please contact us to see if your order qualifies for White Glove Delivery 

Do you ship internationally?

At this time, we ship within the United States only.

Where do your furniture pieces come from?

Our products are sourced from trusted U.S. manufacturers, with a focus on quality materials, modern design, and long-lasting durability.

What materials are your products made from?

Materials vary by item (solid wood, engineered wood, upholstery fabrics, performance materials, etc.).

Each listing includes detailed specifications under the Product Details section.

Are the colors the same in person?

We work hard to ensure product photos are accurate, but lighting, screen brightness, and device settings may cause slight color variation.

Do items require assembly?

Some products arrive fully assembled, while others require minimal assembly.

If assembly is required, instructions and hardware are included in the box.

What is your return policy?

We offer 30-day returns on most items.

Items must be:

• Unused
  
• In original packaging
  
• In resalable condition
  

Certain products (custom items, clearance, or oversized freight) may be final sale.

How do I start a return?

Email support@vincihomestudio.com with your:

• Order number
  
• Item(s) you want to return
  
• Reason for return
  

We’ll provide your return instructions within 24 hours.

Are return shipping costs covered?

For most items, return shipping is the customer’s responsibility unless the product arrives damaged or incorrect.

What if my item arrives damaged?

If your product arrives damaged, defective, or incorrect, contact us within 48 hours with photos of the issue and packaging.

We will quickly arrange a replacement or refund.

What if a part is missing?

We can send replacement hardware or components at no cost.

Just email us at support@vincihomestudio.com.

What payment methods do you accept?

We accept:

• Credit & Debit Cards
  
• Shop Pay
  
• Affirm
  
• PayPal
  
• Apple Pay
  
• Google Pay
  

All transactions are encrypted and secure.

Is my information safe?

Yes! We comply with industry-standard SSL encryption and Shopify’s secure checkout process.

Do your products come with a warranty?

Many items include a manufacturer’s warranty (typically 1 year).

Warranty coverage is listed on each product page when applicable.

What does the warranty cover?

Most warranties cover:

• Manufacturing defects
  
• Frame issues
  
• Structural problems
  

They typically do not cover:

• Accidental damage
  
• Misuse
  
• Normal wear and tear
  
• Pets or stains